RETURN & REFUND POLICY
Effective Date: February 2026
Glimnour strives to ensure absolute customer satisfaction with our handcrafted luxury jewelry collection.
By placing an order on glimnour.com, you agree to the return and exchange terms outlined below.
Return & Exchange Window
You have 3 days from the date of delivery to request a return or exchange. The delivery date is based on courier tracking confirmation.
⚠️ Unboxing Video Requirement
You must record a complete unboxing video when you receive your jewelry parcel. Start recording before opening the sealed package and continue until you have inspected the jewelry piece. This video is mandatory for all damage or verification claims.
What Qualifies for a Return
- The return is requested within 3 days of delivery.
- You have a complete unboxing video showing the parcel being opened.
- The jewelry piece has not been worn, altered, or resized.
- The original jewelry box, velvet pouch, and security tags are intact.
How to Initiate a Return
- Contact our customer service team on WhatsApp or email at info@glimnour.com within 3 days of delivery.
- Provide your order number, reason for return, and your unboxing video.
- Our team will verify the request within 24 hours and provide return dispatch details.
- Once received and inspected at our boutique, your refund or exchange will be processed.
Contact Customer Support
- Email: info@glimnour.com
- Response time: Within 24 hours on business days